ARE IT Contact Form

1. General Information

   Full Name *

   Please provide your full name.

   Contact Email *

   Please provide a valid email address where we can contact you.

   Contact Phone Number

   Please specify your current location or the location related to your issue (e.g., store, office, or department).

   Site Name *

   Manager's Full Name *

   Please provide your direct manager's full name:

   Manager's Business Email *

   Please provide your direct manager's business email address.

   What do you require assistance with? *

   An incident refers to an unplanned interruption to an IT service or a reduction in the quality of an IT service. Incidents typically involve something that has gone wrong, such as a system outage, a broken printer, a network failure, or an application error.

   A request is a request for information, advice, a standard change, or access to an IT service. These are not caused by an issue but rather are part of routine operations, such as requesting new software installation, resetting a password, or requesting hardware.

   IncidentRequest

2. Incident

   Detailed Description of the Issue *

   Please provide a detailed description of the issue you are experiencing. Include any error messages, steps to reproduce the issue, and any other relevant details.

   Urgency of the Issue *

   Please select the urgency of your issue:

   Very highHighMediumLowVery low

   When did this issue start? *

   Have you tried any troubleshooting steps?

   If yes, please describe what you have already tried to resolve the issue.

3. Request

   Description of Request *

   Please provide a detailed description of the service you are requesting. Include any specific requirements or preferences.

   Justification for Request

   Please provide a brief explanation of why this service is needed (e.g., new access setup, upgrade requirement, etc.).

   Have you received approval from your manager or supervisor for this request?

   NoYes

   Requested Completion Date

   Please specify the desired date by which you need this service completed.

   Urgency of the Request *

   Please select the urgency of your request:

   Very highHighMediumLowVery low
4. Are you a robot ?
   Are you a robot ?